All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with a tracking number.
Due to Covid-19 there is a high volume of shipments being sent via Canada Post. They have suspended all postal guarantees and as such we cannot guarantee delivery times.
Domestic Shipping Rates and Estimates
We offer international shipping to the United States at full shipping rates.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mudology Skin Care is not responsible for these charges if they are applied and are your responsibility as the customer.
How Do I Check The Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.